These terms set out the rules that apply when you open an account with 99images, make deposits or withdrawals through your wallet, and access the lobby. Your use of this platform — including any bKash or Rocket transaction — confirms that you have read and accepted what is written here. Availability and eligibility depend on your local law and the regions we currently support.
Account access rules
bKash & Rocket transaction terms
Lobby use conditions
Eligible regions only
POLICY POSTURE
How These Terms Work on 99images
When you create an account on 99images, you enter into a direct agreement with us. Every action you take on the platform — from your first bKash deposit to browsing slots or opening a live table — is governed by the version of these terms that was in place at the time. We may update these terms when our services change or when regulatory requirements shift. If we make a material change, we will post a notice in the account area so you can review it before continuing. Continued use of your account after a posted update counts as acceptance of the revised terms. Transactions processed through bKash or Rocket are subject to both these terms and the individual policies of those wallet providers. We do not control those third-party policies, but the transaction record on your 99images account remains your primary reference for any dispute raised with us. If a conflict arises between these terms and a promotional notice, the terms take precedence. Access to the platform is limited to eligible regions where local law permits such activity; it is your responsibility to confirm your eligibility before registering.
bKash wallet
Rocket wallet
Account transaction log
Eligible regions
Policy update notices
SCOPE & BOUNDARIES
What These Terms Cover and What They Do Not
Not every activity connected to 99images falls under the same policy. Understanding the boundaries helps you know where to look when a question comes up — whether it relates to your account access, a wallet transfer, content inside the lobby, or a service run by a third party outside our platform.
Account Access
These terms govern how your account is created, verified, suspended and closed. Rules on login credentials, account security and identity confirmation all sit inside this policy. Any action you take while signed in is covered here.
Wallet Transactions
Deposits and withdrawals made through bKash or Rocket are covered by these terms in relation to your 99images account balance and transaction history. The wallet provider's own service terms apply in parallel and are separate from ours.
Site Content & Lobby
Game content, promotional notices and lobby pages published on 99images fall under these terms. Studio titles from providers such as Pragmatic Play or PG Soft are supplied under their own content agreements; we make them accessible but do not own them.
Third-Party Services
Links to external sites, wallet apps or payment gateways that sit outside the 99images domain are not governed by these terms. We are not responsible for content, data handling or policies operated by third parties you reach from our pages.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under These Terms
These terms are not one-sided. You have specific, practical actions available to you at any point during your account relationship with us. If you want to review your transaction history — including every bKash or Rocket deposit and withdrawal — open the account history section once you are signed in. The log there is your record. If your personal details on file are incorrect, you can request a correction through the account settings page; for identity-linked fields we may ask you to supply a supporting document before the change is applied. If something in these terms is unclear or you believe an error has occurred, raise it with support via the channels listed on the site. We will acknowledge the query and work through it with you. You may also request a copy of your account data or ask questions about how we handle the information tied to your account. The right to close your account is also available — this is done through account settings or by contacting support directly.
Review Your Records
Your signed-in account history shows every transaction, including wallet deposits and withdrawal requests. Check this first before raising a dispute; it is the same record our support team uses.
Correct Account Details
Name, contact details and payment information can be updated in account settings. For identity-tied fields, follow the on-screen verification steps shown there before the change takes effect.
Raise a Question or Dispute
If a transaction does not match your records, or if a policy point is unclear, contact support using the routes published on the site. Include your account ID and the transaction reference for the fastest resolution path.
Request Account Closure
You can request to close your account at any time. Start from account settings or send a written request via support. Any confirmed balance will follow the standard withdrawal process before closure is completed.
CONTACT & POLICY HELP
How to Reach Us About These Terms
If a section of these terms raises a question you cannot resolve by reading the policy, the following contact routes are published on the site. Use the one that suits your situation — for wallet-related queries, having your transaction reference ready will help the process move faster.
Live Chat
Open the chat widget from any page while signed in. Describe your query and include your account ID. This is the route most suited to transaction questions tied to bKash or Rocket wallet entries.
Email Support
Send a detailed message to the support address listed in the site's contact section. Attach any relevant screenshots of your account history or wallet record so the team can review the same information you see.
Help Centre
The help section on the site covers common terms questions including account closure, transaction disputes and policy update notices. Check it before raising a ticket — many answers are already published there.
HOW WE HANDLE THIS
Our Approach to Data, Security and Policy Changes
We handle the information tied to your account with a clear purpose: to run the service, process your transactions and respond to your queries. This section outlines the key areas so you know what to expect and where to act.
Account Data & Retention
We keep your information — including wallet transaction records for bKash and Rocket — for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support.
Cookies & Site Behaviour
Cookies are used to keep you signed in and to remember your lobby preferences across sessions. You can manage cookie settings through your browser. Disabling certain cookies may affect how the site performs on your device.
Account Security
You are responsible for keeping your login credentials private. If you think your account has been accessed without your permission, contact support immediately using the live chat or email route so we can review activity and act quickly.
Policy Updates & Notification
When we change these terms in a way that affects your account or transaction rights, we post a notice in the signed-in account area before the change takes effect. Check that notice, review the updated section, and contact support if anything is unclear.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about the 99images terms and conditions. If your question is not covered here, contact support via the channels listed on the site.
When do these terms apply to my account?
These terms apply from the moment you create an account with 99images. Every session, deposit and withdrawal you make while signed in is governed by the version of these terms current at that time. Continued use after an update means you accept the new version.
Can 99images change these terms without telling me?
We do not make silent changes to terms that affect your account rights. When a material update is made, a notice appears in your signed-in account area. We encourage you to read it before your next session. Continued use after the notice counts as acceptance.
What happens to my bKash or Rocket transaction if there is a dispute?
Start by checking your transaction history in the signed-in account area — it shows the exact amount, date and status recorded on our side. If it does not match your wallet record, contact support with both references. The account log is the primary document we use to review any dispute.
How do I close my 99images account under these terms?
You can close your account through the account settings page or by submitting a written request to support. Any confirmed balance at the time of the request will go through the standard withdrawal process before the account is closed. We will confirm closure once that step is complete.
Is my information shared with third parties?
We share information only where necessary to process a transaction — for example, passing a wallet reference to bKash or Rocket — or where applicable rules require us to. We do not sell account data. You can ask support for a summary of what information we hold on your account.
Does my eligibility to use the platform depend on where I am?
Yes. Access to 99images and the ability to open an account depend on your local law and the eligible regions we currently support. It is your responsibility to confirm that using this platform is permitted under the rules that apply in your location before registering.
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