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This page sets out the legal framework governing your use of 99images. Whether you are reviewing account conditions, understanding what data we hold, or raising a policy question, the terms here define how we operate and what you can expect from us. Access to 99images depends on your local law and eligible regions.
Using 99images means you agree to the conditions set out across these terms. We apply them consistently across account registration, wallet activity, and content access. Your account is personal — you are responsible for keeping your login details secure and for all activity that takes place under your credentials. We reserve the right to suspend or close accounts where we identify a breach of these conditions, including where activity appears inconsistent with verified account details. Payments processed through bKash or Rocket are subject to the transaction records visible in your account history, and those records are the reference point for any dispute about a deposit or withdrawal. If there is a conflict between what you remember and what the account history shows, the account record governs. We update these terms from time to time; when we do, the revised version takes effect immediately on publication. Continued use of the platform after a change constitutes acceptance. You can request a copy of the current terms at any time through the support routes listed on this page. Access to the platform and the availability of specific features depends on your local law and the eligible regions we serve.
bKash deposits and withdrawals are logged in your account transaction history. That record is the reference for any query about funds — check it before raising a support request.
Rocket payment records are held in your account wallet section. If a Rocket transfer does not appear within the expected window, the account log is the first place to check.
You are responsible for the security of your login. We do not ask for your password through any support channel, so treat any such request as a sign of an unauthorised party.
These legal terms apply specifically to your account with 99images and the services we provide directly. Not everything you encounter on or near the platform falls within this policy — some elements are governed by separate arrangements. The four areas below clarify the boundaries so you know where this policy applies and where it does not.
Terms governing account creation, login, identity verification steps and account suspension apply fully under this policy. Any condition shown during registration forms part of the agreement.
Deposits and withdrawals processed through the platform — including bKash and Rocket — are within scope. Transaction records in your account are the authoritative log for all wallet activity.
Game titles, lobby content and promotional material published directly by 99images are covered by these terms. Content we link to but do not control falls outside this policy scope.
External payment processors, mobile wallet providers and any third-party tool you access independently are governed by their own terms, not ours. We are not responsible for their policies or decisions.
You have concrete options under these terms. You can review the data held on your account at any time by opening the account settings section — the information shown there reflects what we currently hold. If any detail is wrong, the correction path runs through the account profile fields or, where a field is locked, through a support request that names the specific detail you want corrected. Transaction records are visible in the wallet and history tabs; if a record appears missing or incorrect, flag it through the support channel with the transaction reference shown in your account. You can raise a general policy question through the contact routes below without needing to log a formal complaint first. If you want to close your account, the request goes to support — we will confirm the closure and the handling of any remaining wallet balance at that point. Every step here is based on what is visible and accessible in your account; we do not ask you to contact a third party to exercise these rights.
Open the transaction history tab in your account to see all wallet activity. bKash and Rocket records are listed with date, amount and status — use the transaction reference when contacting support.
Editable fields in account settings can be updated directly. For locked fields such as registered mobile number, submit a correction request through support with the detail you need changed.
Send your question to support via the email or chat routes listed below. State which policy section your question relates to so we can route it to the right team.
A closure request goes to support. We will confirm the steps for handling your remaining wallet balance and close the account once those steps are complete.
If you have a question about these terms, a data request, or a correction to raise, use the routes below. These are the contact paths published on the site — we do not operate channels outside these.
Send a written policy or data query to our support email address listed on the contact page. Include your account reference and the specific policy section your query relates to.
Open the chat widget from any page while logged in to reach the support team directly. Use this for account-specific questions where you need a faster response than email.
The help centre on the site contains answers to common policy and account questions. Check there first — if your question is not covered, escalate through email or chat.
We collect account data — including registration details and transaction records — to operate the platform and meet our obligations. We do not sell your personal data to third parties. Cookie use on the site is limited to session management, security functions and performance monitoring; you can review and manage cookie preferences through your browser settings. Account data is retained for as long as your account is active and for a period after closure in line with our retention schedule, which is available on request. To request changes to your data, or to ask what we hold, use the support routes on this page.
We store registration details, login records and transaction history. bKash and Rocket transaction logs are part of this record. You can view your transaction history at any time in the wallet section of your account.
Cookies on 99images handle session state and security checks. We do not use cookies to build advertising profiles. Your browser's cookie settings give you control over what is stored on your device.
Account access is protected by your login credentials. We apply standard security checks at login and flag unusual activity. You should contact support immediately if you suspect your account has been accessed without your permission.
To ask what data we hold on your account, request a correction, or ask about retention periods, contact support through the email route. State clearly that your request is a data enquiry so we can handle it under the right process.
These questions cover what we hear most from account holders reviewing the legal section. If your question is not here, the support routes above are the next step.
Access to 99images depends on your local law and the eligible regions we serve. It is your responsibility to check whether using the platform is permitted under the laws that apply to your location before opening or continuing to use an account.
Open the account settings section to view the profile information we hold. For a full data record including transaction history, send a data enquiry to support via email. Include your account reference and state it is a data access request so we route it correctly.
We retain account and transaction data for a period after closure in line with our retention schedule. This is standard practice for financial and account records. You can request details of the retention period through the support email route before you close the account.
Yes. Open the transaction history tab and locate the record using the date and reference number. Then contact support via chat or email, quoting that reference. The account transaction log is the authoritative record we work from when reviewing a dispute.
Contact support immediately through live chat or email. Change your login credentials as soon as you can access the account settings page. We will review the login records on your account and advise on next steps once we have looked at the activity log.
Raise the question through the support email route, referencing the specific clause or decision you are querying. Our team will review the account record and the relevant terms and respond to your query directly. Chat is available for initial questions if you need a faster first response.