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Your 99images account runs on bKash and Rocket — the same wallets you already use for everyday transfers in Bangladesh. Open the banking section from your account dashboard to manage deposits, request withdrawals and review your transaction history.
Adding funds starts from the cashier section inside your signed-in account. We accept bKash and Rocket as the primary deposit routes — no third-party transfer needed, just the wallet you already carry on your phone. Open the deposit tab, pick your wallet, enter the amount that matches what you plan to send, then confirm the transfer from your bKash or Rocket app. Your balance updates once the wallet transaction clears on our end. Follow the amount fields and instructions shown in your account exactly; entering a mismatched figure is the most common reason a deposit needs manual review. If anything looks off after the transfer, keep your bKash or Rocket transaction reference — you will need it for support.
Log in and go to the deposit section in your account dashboard. The cashier tab is visible from the main account menu.
Select bKash or Rocket from the payment options shown. Only the methods active for your account region will appear.
Type the deposit amount in the field provided. Match it exactly to what you send from your wallet to avoid a mismatch flag.
Complete the transfer in your bKash or Rocket app using the details shown on screen. Your account balance reflects the deposit once it clears.
Withdrawal requests go through the same cashier area you use for deposits. Head to the withdrawal tab, choose bKash or Rocket as your payout destination, and enter the amount you want to move out. We send funds to the wallet number registered on your account — so make sure the number on file matches your active wallet before you submit. If your account has a pending identity check, the withdrawal form will prompt you to complete it first; follow the steps shown there rather than submitting multiple requests. Once a withdrawal is submitted, you will see a pending status in your transaction history. Keep the reference number from that record in case you need to follow up with our support team.
Open the cashier and select the withdrawal tab. The form shows the payout methods available for your account.
Choose bKash or Rocket. The funds go to the wallet number saved in your account profile, so verify it before proceeding.
Type the amount you want to withdraw. Stay within the limits shown on the form; the field will flag amounts outside the accepted range.
Confirm the request. A pending entry appears in your transaction history immediately — note the reference number for any follow-up.
Some account actions — including withdrawals above certain thresholds — require an identity check before they proceed. The verification steps and the documents or details we ask for are shown directly inside your account area; follow only what appears there, as the fields vary depending on your account status. Do not send documents through chat or email unless our support team explicitly asks you to. Once you submit the required information, the status updates in your account — you can check it from the verification section without contacting support. If a step is unclear, the in-account help link connects you to our support team who can walk you through exactly what is needed for your specific account.
Open the verification section in your account settings. The current status and any outstanding steps are listed there.
Complete only the fields shown in your account. Required information varies by account level; do not submit documents not requested.
After submitting, the status label in your account updates. You do not need to contact support unless the status stays pending beyond the timeframe shown.
If a verification step is unclear or stuck, reach out through the support route published in your account. Have your account reference ready.
We support the two mobile wallets Bangladeshi account holders use most. Both work for deposits and withdrawals directly from your account cashier.
Deposit and withdraw using your bKash mobile wallet. Enter the amount in the cashier and complete the transfer from your bKash app.
Rocket works the same way as bKash — select it in the cashier, match the amount, and confirm from your Rocket app.
Every deposit and withdrawal you make through 99images creates a record in your account transaction history. If a wallet transfer does not appear in your balance, compare the wallet receipt against the account record before contacting support — most mismatches resolve once you check the reference numbers on both sides.
Your bKash or Rocket app generates a transaction ID for every transfer. Your 99images account assigns its own reference to the same event. Keep both — they are what support needs to trace a missing deposit or delayed withdrawal.
Account records show one of three statuses: pending, completed, or failed. A pending deposit means the wallet transfer is still being matched on our end. A failed status means the transfer did not reach us — check your wallet history first.
Open the transaction history section in your account to see a full list of deposits and withdrawals with dates, amounts and statuses. Filter by date range if you are looking for a specific transfer.
Screenshot your wallet confirmation and note the 99images transaction reference before closing the cashier page. If you need to raise a dispute, these two pieces of evidence are what our support team will ask for first.
Your account security depends on a few straightforward practices on both sides. We maintain the platform; you control access to your wallet and login credentials. Here is what each layer covers.
Always access your account through the published 99images domain. Bookmark it directly rather than following links in messages. Phishing pages copy the look of a real cashier — the URL is the only reliable tell.
We tie withdrawals to the account holder's verified identity. This means funds can only leave to a wallet registered under your account name, reducing the risk of an unauthorised payout.
Your bKash or Rocket number must match the name on your 99images account. Mismatched wallet details will hold a withdrawal for manual review — this is a safeguard, not a penalty.
Our support team is reachable through the contact method published inside your signed-in account. If you receive an unsolicited message claiming to be 99images support, do not share your login or wallet PIN — contact us through the official route to verify.
Answers to the deposit, withdrawal and account questions that come up most often from Bangladesh account holders.
We accept bKash and Rocket for deposits. Both options appear in the cashier once you are logged in. Select the one that matches your active wallet and follow the amount fields shown on screen.
Your transaction history updates once the wallet transfer is matched on our end. If the balance has not changed after a reasonable wait, check the status label in your account history and compare it with your wallet receipt reference number.
Open the withdrawal tab in the cashier, choose bKash or Rocket, and enter the amount. If an identity check is pending on your account, the form will prompt you to complete it before the withdrawal can proceed.
Pending means the request is in our processing queue. Check the transaction history for a reference number and allow the timeframe shown in your account. If it stays pending beyond that, contact support with the reference number ready.
A mismatch between the amount entered in the cashier and the amount sent from your wallet can flag the transaction for manual review. Always match the two figures exactly. If a mismatch has already occurred, contact support with both reference numbers.
The support contact route is published inside your signed-in account. Use that route rather than responding to unsolicited messages. Have your account reference and wallet transaction ID ready when you get in touch.