App / Sports
This page collects the questions we hear most from new accounts on 99images — covering how deposits work through bKash and Rocket, how to read your transaction history, and where to find the game lobby once your wallet is connected.
Every question on this page came from real account holders working through the same steps you are facing right now. We have organised answers around the path most people follow: opening an account, connecting a local wallet like bKash or Rocket, making a first deposit, then moving into the game lobby.
These are the structural facts about how the platform is set up for Bangladesh account holders. Each figure reflects what is built into the account system — not a projection or an estimate. If you need to verify any of these against your own account view, the relevant section is accessible after login.
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If an answer here does not resolve your question, three contact routes are published on the site. Use the one that fits how urgent the issue is — live chat for anything time-sensitive around a pending transaction, email for documentation requests or account queries that need a written record. The help centre is available without login for general questions about how the platform works.
Open the chat icon from any page while you are logged in. This is the fastest route for questions about a bKash deposit that has not reflected in your account balance yet, or a Rocket withdrawal that is showing as pending.
Use email when you need a written record of your exchange — for example, if you are asking about a transaction dispute or need account verification steps confirmed. Response timing is not guaranteed, but all emails receive a reply.
The help centre is accessible from the footer without logging in. It carries step-by-step account articles and payment process descriptions that mirror what you see in your account. Start here before raising a support ticket.
Accuracy matters on a FAQ page because an outdated answer sends you down the wrong path. We review these entries whenever a process changes on the platform — whether that is a wallet configuration update, a change to how transaction records are displayed, or a new step in the account verification flow.
Every answer here comes from the team that manages account and payment configuration at 99images. When the deposit flow for bKash or Rocket changes, these answers are updated at the same time — not after.
We do not let answers age past their usefulness. If a wallet step changes or a new account verification requirement is added, the relevant FAQ entries are rewritten before the change goes live for account holders.
You will not find made-up deposit speeds, invented withdrawal windows or fabricated processing times in these answers. Where timing depends on your wallet provider, we say so clearly rather than promising a number we cannot back.
Every answer that cannot fully resolve your question points you to a specific contact route — live chat, email or the help centre — rather than leaving you to search for where to go next.
Both bKash and Rocket are configured on the platform for deposits and withdrawals, but the steps you follow in each wallet app differ slightly. Understanding those differences before your first deposit saves time and avoids the most common errors we see in support queries. The comparison below covers the parts of the process that actually differ — not the parts that are the same on both sides.
Open the bKash app, select Send Money, and enter the account number shown in your 99images deposit screen. The reference number from your account page must be included in the payment note field — this is how the deposit is matched to your account automatically.
Rocket deposits follow the same matching logic: the account number in your deposit screen and your reference number both need to be entered correctly in the Rocket app. Skipping the reference number is the most common reason a deposit takes longer to reflect.
Withdrawal requests to bKash are initiated from the cashier section of your account. Enter your registered bKash number — not a third-party number — and submit. Your transaction history will show the request status while it is being processed.
Rocket withdrawals work the same way: your registered Rocket number must match the one on your account. If you need to update your withdrawal number, do that in account settings before submitting a withdrawal request, not after.
These are the features that come up most often when account holders describe what the platform does well. None of these are marketing claims — they are the practical realities of how the account, lobby and transaction system are set up. Each one has a direct effect on the experience you have from the moment your first deposit reflects.
The deposit screen is built around the bKash and Rocket flow — not adapted from a card-payment form. The fields, the reference number and the confirmation steps are arranged for how mobile wallet transfers actually work in Bangladesh.
Your deposit and withdrawal history is accessible from the account menu on any page, not buried in a separate section. Check a pending bKash deposit or confirm a Rocket withdrawal without navigating away from the lobby.
Slots, live casino tables, crash games and cricket-focused sports markets each sit in their own section of the lobby. Once your account is funded, you move between categories without reloading — the balance shown in the header updates as you go.
The account pages — including cashier, transaction history and support chat — are designed for mobile screens first. You can deposit via bKash, check your balance and open the lobby all from the same browser session on your phone.
These are the questions new account holders ask most often. Each answer is specific to how the platform works — not a generic explanation of how online accounts or wallets function. If your situation is more complex, use the support routes listed above.
First, open your transaction history in the account menu and check whether the deposit appears with a pending status. If it does not appear at all, confirm that you included the correct reference number in the bKash payment note. Missing or incorrect reference numbers are the most common reason a deposit is not matched automatically.
Withdrawals go to the wallet number registered on your account. If you need to update that number, do it in account settings before you submit a withdrawal request. Updating the number after a withdrawal has been submitted will not redirect the payment — the request goes to whichever number was registered at the time of submission.
Your transaction history is in the account menu, accessible from any page once you are logged in. It lists every deposit and withdrawal in order, with the status — completed, pending or flagged — next to each entry. For Rocket deposits, the entry will appear as soon as the payment is matched to your reference number, which happens when both the account number and reference field were filled correctly in the Rocket app.
The lobby is divided into slots, live casino tables, crash games and table games. A sports section covers cricket markets — including international and BPL fixtures — alongside football. You access all categories from the same navigation bar at the top of the lobby page. Game content is supplied by studios including PG Soft, Pragmatic Play and Habanero, among others confirmed on this site.
The verification steps required before a deposit are shown on your account page when you log in for the first time. What is required depends on your account status. Follow the steps shown there — the platform will not let a deposit proceed if a required verification step is incomplete. Do not submit a bKash or Rocket payment before your account status shows as ready to receive funds.
Access to the platform and its features depends on your local law and the eligible regions defined in the terms. We do not make blanket availability claims for all areas. Open the terms page from the footer to read the current eligibility conditions, and check whether your region is included before opening an account or making a deposit.